Last Updated: Nov. 01, 2025
At Diamond Egypt Pharma (“we”, “our”, “us”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://www.diamondegyptpharma.com (the “Website”).
This Privacy Policy is prepared in accordance with applicable laws and regulations, including Egyptian Data Protection Law No. 151 of 2020.
1. Information We Collect
We collect personal information necessary to provide our services efficiently and lawfully.
1.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Order history and transaction details
1.2 Payment Information
All credit and debit card payments are securely processed by our authorized third-party payment service provider Kashier for Payments. We do not store, process, or retain any payment card details on our systems.
1.3 Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data and interaction logs
2. Purpose of Data Processing
Your personal data may be used for the following purposes:
- Processing and fulfilling orders
- Managing payments, invoices, and refunds
- Providing customer service and support
- Sending transactional communications
- Improving Website performance and services
- Fraud prevention and security monitoring
- Compliance with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Your explicit consent
- Performance of a contract (order fulfillment)
- Compliance with legal obligations
- Legitimate business interests that do not override your rights
4. Website Operations & Data Processing
Our Website operates using industry-standard systems and service providers that support essential functions such as order processing, payments, security, performance optimization, multilingual content, analytics, and customer communication.
These systems may process limited personal data strictly for operational, security, and service-related purposes and only in accordance with applicable data protection laws.
All service providers are contractually obligated to maintain the confidentiality and security of personal data.
5. Data Sharing & Disclosure
We do not sell, rent, or trade personal data. Personal information may be shared only with:
- Payment service providers (e.g., Kashier)
- Shipping and logistics partners
- Hosting and infrastructure providers
- Government or regulatory authorities when legally required
6. Data Security
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no online system can be guaranteed to be fully secure.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
8. Your Rights Under Egyptian Law
In accordance with Egyptian Data Protection Law No. 151 of 2020, you have the right to:
- Access your personal data
- Request correction or updating of inaccurate data
- Request deletion of personal data where legally applicable
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us at:
Email: orders@diamondegyptpharma.com
9. Children’s Privacy
This Website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Continued use of the Website after updates constitutes acceptance of the revised policy.